Cup Rail for PRIMA-E1

- All our products are handmade. Please allow additional 15 production days should we run out of stock.

- Coffee machine accessories come in various sizes. Please confirm yours before placing an order. If you have any questions, feel free to contact us.

- Products are engineered and crafted for easy assembly

- Once you have received the Kit, contact us for the installation instructional video (For La Marzocco and Timer).

- Products are shipped from China. Prices do not include shipping fees and tax.

International shipments are handled by third-party carriers and may be subject to customs clearance and local logistics procedures. Delivery times are estimates only and are not guaranteed.

Delays caused by customs inspections, local delivery arrangements, peak seasons, holidays, weather, or other circumstances beyond our control are considered part of the international shipping process. Once an order has been shipped, delays are not eligible for compensation, return, refund, or order cancellation.

If a parcel appears to be missing, we will submit an investigation request with the carrier. Investigations usually take 2–4 weeks. Refunds or replacement shipments can only be arranged after the carrier officially confirms the parcel as lost.

If any items are missing or incomplete upon delivery, please contact us promptly so that we can review the case and provide an appropriate solution.

Thank you for your understanding.

- Wooden Products

Our natural wooden products are not coated with paint or varnish, making them particularly sensitive to moisture.

To preserve their natural beauty and keep them in good condition, we recommend the following care:

Gently wipe wooden surfaces with a soft, dry cloth. Avoid using wet cloths or cleaning directly with water.

Do not soak or rinse wooden parts. Excessive moisture can cause swelling, warping, cracking, or damage to the wood.

Avoid placing wet cups or damp objects directly on wooden surfaces, as they may leave water stains.

Keep wooden products away from prolonged exposure to direct sunlight, excessive humidity, and extreme temperature changes.

To nourish and protect the wood, we recommend occasionally applying a suitable wood wax or wood-conditioning oil.

 

- Brass Products

Brass naturally develops a patina over time, giving each piece its own unique character.

If you prefer a brighter finish, you can gently polish the brass with a polishing cream specifically designed for brass. Please note that polishing may not fully restore its original appearance.

When polishing brass components, take care to keep the polishing cream away from wooden surfaces, as it may cause discoloration or damage to the wood's finish.

With a little care, your wooden and brass accessories will continue to develop character and beauty over time.